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Customer Support Desk
Give your Customer Support Team the power of communication
Customizable Knowledge Management for your daily needs
Transform your customer support activities. The Customer Support Desk Launcher by Orgzit helps you communicate with customers like never before. Manage customer support tasks with great ease and accuracy. Endless searches for customer tickets, records, and priority tasks can all be managed in one place; efficiently and yet faster!
From frustration to Composed
Customer Support Personnel
Become a power-house of information on your customers. To manage information on hundreds of customers is a herculean task. You will need the right set of tools to achieve errorless communication with your customer. These tools must facilitate your workflow. The crucial challenges of a customer support team are mainly related to resolving customer’s problems swiftly, and effectively while giving a positive experience to the customer.
Some challenges faced by customer support teams
Time Management
Time is of essence when dealing with support tasks. Information utilization is a key to successful time management. Collate, organize and access your customer’s information in Orgzit’s Customer Helpdesk.
Knowledge
It is normal to feel overwhelmed with too much information yet not find the right information at the right time. Therefore you need the right kind of tools to organize your workflow. Knowledge management will lead to saving time while exceeding customer expectations all at once. Check out our application for a better understanding.
Human Touch
The word ‘support’ encompasses empathy. Customer support has to be an empathetic resolve of the customer’s problem. With knowledge comes the wisdom to see problems that the customers are facing. The kiosk of knowledge will give you all the knowledge to resolve your customers problems and close tickets swiftly.
Meeting the expectations of the customer
A customer is happy when their conflict is resolved. To resolve the conflict you have to act swiftly and aptly. Orgzit’s workspace will give you timely updated information on the status, and follow up on each of your customer’s tickets.
Orgzit’s Customer Support Desk launcher makes your tasks practically effortless.
Skilled Customer Support leads to a happy & loyal customer
We all as humans tend to improve our actions. And improvement as customer support personnel is a necessity to give better support. We want to transform our daily lives and that of our customers. Customer Support Desk launcher provides an easy-to-use online web and mobile software that's easy for small teams and scalable for large teams of experts.
Manage your Data
Customer Support Desk has the ability to manage complex data on your customers. It helps you view data at multi levels or statuses. You can store rich data like texts, images, infographics , barcodes and relationships. It provides real time collaboration and can help you in numerical calculations.
Manage Customer Information
Intelligently assign and manage tickets. Search and filter to see open tickets, historical data for any particular customer or service agent and send automated email and SMS updates to customers. Tickets are automatically arranged according to type, due date, priority and other customizable tags so that support executives no longer end up wasting time searching for tickets or relevant customer data.
Here, at Orgzit you can:
- Centralized client support information all at one place.
- Provide timely support and better customer service.
- Track time and effort for every support request.
- Provide timely ticket resolution and never miss any high priority tickets.
- Save time with automation and standardization.
Workflow automation and managment
Track team performance. Generate reports on closed tickets, outcomes of support executives on weekly and monthly basis. Track performance on meeting Service Level Agreements (SLAs), costs etc.
- Assign tickets to members of your customer support teams.
- Discuss in real-time ticket with team members and create sub-tasks for internal team.
- Send automated email and SMS notifications to customers.
- View ticket in visual Kanban board by severity or status.
- Generate reports and track.
Track your tasks
With automated task tracking, workflow has never been so smooth. Assign different stages to different projects to keep track of progress on individual projects. Automatic status updates on different projects can help you generate real time reports on completed tasks, priority tasks and pending tasks. Track your team's performance on a weekly and monthly basis.
Here, at Orgzit you can:
- Centralized client support information all at one place.
- Provide timely support and better customer service.
- Track time and effort for every support request.
- Provide timely ticket resolution and never miss any high priority tickets.
- Save time with automation and standardization.
Work on the go
With the mobile friendly application your work is available to you wherever you are. You can access your data and reports at one click. Manage your team and their tasks easily even when you are not in office.
FAQ
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1. Why is customer service software crucial?
Your customer support activities can be managed, organized, and completed with the aid of customer support software. To assist you understand your response times and be alerted to unanswered emails and urgent emails from VIP clients, it tracks all customer care requests and offers one-click reports.
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2. Which tool for customer support is best?
A tool that has the power of collaboration, is flexible and agile, helps you respond to customers quickly. In short, a software that streamlines your workflow and improves your efficiency.
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3. Is it possible to record and access previous client discussions using customer support software?
Yes, Customer support software will save the data of your customers which you can access at any time.
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4. Is the software for customer support simple to use?
Yes, its simplicity is in its customization. Use the tool as per your requirements, automate your routine jobs and access data with a click.
